Shipping Policies

1. Overview

KOOVVA operates as a multi-vendor marketplace where products are sold by independent vendors and delivered through trusted logistics partners.

We work with reliable third-party delivery providers such as Speedaf, Topship, and other logistics partners to ensure safe and timely delivery across Nigeria and selected international locations.

2. Shipping Coverage

We currently support:

• Nationwide delivery within Nigeria
• Selected international shipping (where applicable)

Delivery availability depends on the vendor’s location and the delivery partner’s service coverage.

3. Processing Time

Orders are processed after payment confirmation.

• Standard processing time: 1–3 business days
• Processing may take longer during peak periods, public holidays, or due to vendor-specific handling time

Each vendor is responsible for preparing and dispatching their products within the expected timeframe.

4. Delivery Timeframes

Estimated delivery times:

• Lagos & major cities: 1–3 business days
• Other states: 3–7 business days
• Remote areas: 5–10 business days

Delivery timelines may vary based on:

• Location
• Courier availability
• Weather or operational delays

KOOVVA does not guarantee exact delivery dates but ensures best-effort fulfillment through logistics partners.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

• Delivery location
• Package weight and size
• Courier rates

In some cases:

• Vendors may offer free shipping
• Promotional shipping discounts may apply

All shipping fees are displayed before order confirmation.

6. Order Tracking

Once your order is shipped:

• You will receive a notification via email or SMS
• A tracking number will be provided (where available)

Customers can track delivery progress through the courier service or their KOOVVA account.

7. Failed Delivery & Reattempts

If delivery is unsuccessful due to:

• Incorrect address
• Unavailability of the recipient
• Failure to answer calls

The courier may:

• Attempt redelivery
• Return the item to the vendor

Additional delivery charges may apply for reattempts.

8. Responsibility & Risk

• Vendors are responsible for proper packaging and dispatch
• Logistics partners are responsible for delivery handling

KOOVVA acts as a facilitator and will assist in resolving delivery-related issues but is not directly liable for delays caused by third-party logistics providers.

9. Delays

Delays may occur due to:

• High order volume
• Logistics disruptions
• Public holidays
• Security or regional restrictions

We will always communicate delays where possible and work with vendors and couriers to resolve them.

10. Damaged or Missing Items

If your order arrives:

• Damaged
• Incomplete
• Incorrect

You must report within 48 hours of delivery via our support channel.

We will investigate with the vendor and logistics partner and take appropriate action.

11. Contact Us

Email: support@koovva.com
Phone: +234 802 345 6789